1. Introduction

Welcome to World Class Rugs ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products provided through our platform. By accessing or using World Class Rugs, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services. We may update these Terms from time to time, and it is your responsibility to review them periodically for any changes. Continued use of our services following the posting of changes indicates your acceptance of those changes.

Scope of Services: World Class Rugs offers a platform where users can browse, purchase, and sell high-end rugs from around the world. These Terms apply to all users of the site, including without limitation users who are vendors, customers, merchants, and contributors of content, information, and other materials or services.

Acceptance of Terms: By using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please discontinue use of our services immediately.

2. Eligibility

By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind the organization to these Terms. You agree to provide accurate, current, and complete information about yourself as prompted by the registration process and to update this information to maintain its accuracy. Failure to do so constitutes a breach of these Terms, which may result in the immediate termination of your account.

Account Requirements: Certain features of our services may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

Legal Compliance: You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our policies as stated in these Terms and the Privacy Policy, as well as all other operating rules, policies, and procedures that may be published from time to time on the website by us.

3. User Accounts

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information. You agree to exit from your account at the end of each session and ensure that your account is not used by others.

Account Security: You are responsible for safeguarding your password and agree not to disclose your password to any third party. You agree that you will be solely responsible for any activities or actions taken under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your account.

Account Termination: We may terminate or suspend your account at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the services will immediately cease. If you wish to terminate your account, you may do so by contacting us.

4. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• - Use our services in any way that violates any applicable federal, state, local, or international law or regulation.
• - Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services, or which, as determined by us, may harm World Class Rugs or users of our services.
• - Impersonate or attempt to impersonate World Class Rugs, a World Class Rugs employee, another user, or any other person or entity.
• - Use any device, software, or routine that interferes with the proper working of our services.
• - Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• - Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our services, the server on which our services are stored, or any server, computer, or database connected to our services.
• - Attack our services via a denial-of-service attack or a distributed denial-of-service attack.
• - Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the services or which, as determined by us, may harm World Class Rugs or users of our services or expose them to liability.

Prohibited Uses: You agree not to use our services for any illegal or unauthorized purpose. You may not, in the use of the services, violate any laws in your jurisdiction (including but not limited to copyright laws). You further agree not to use our services to solicit the performance of any activity which infringes the rights of others or is otherwise illegal.

User Conduct: You agree not to disrupt, overwhelm, attack, modify, reverse engineer, or interfere with our website or its associated software, hardware, and/or servers in any way. You agree not to impede or interfere with others' use of the website. You further agree not to alter or tamper with any information or materials on or associated with the website.

5. Transactions and Payments

All transactions for the sale of products through our website are governed by these Terms. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. You authorize us to charge your chosen payment method for any purchases made. We reserve the right to refuse any order placed through our website. In the event that we make a change to or cancel an order, we will notify you via the email and/or billing address/phone number provided at the time the order was made.

Pricing and Availability: All prices are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted. In the event of a pricing error, we may, at our discretion, cancel your order and notify you of such cancellation.

Payment Methods: We accept various payment methods through our third-party payment processors. By submitting your payment information, you authorize us to charge your payment method for the total amount of your purchase (including any applicable taxes and shipping fees).

Taxes: You are responsible for all applicable taxes and duties associated with your purchase. These charges will be calculated and added to your total amount due at checkout.

Order Confirmation: Once your order is placed, you will receive an email confirmation summarizing your order details. This email serves as your receipt and includes your order number, a summary of the items ordered, and the total cost.

Order Changes and Cancellations: If you need to change or cancel an order, please contact us as soon as possible. While we will make every effort to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has been processed.

6. Shipping and Delivery

We aim to process and ship orders promptly. However, shipping times may vary based on availability, location, and other factors. We are not responsible for delays caused by shipping carriers, customs processes, or other factors beyond our control. Risk of loss and title for items purchased pass to you upon our delivery to the carrier.

Shipping Methods: We offer various shipping options, which may vary depending on your location and the products purchased. You will be provided with estimated delivery times at checkout. These estimates are not guarantees and should be used as a guide only.

Shipping Fees: Shipping fees will be calculated and added to your total order cost at checkout. You are responsible for all shipping charges, including any additional fees for remote locations or special delivery requirements.

International Shipping: For international orders, you are responsible for complying with all applicable laws and regulations of the destination country. We are not liable for any customs, duties, taxes, or other fees imposed by the destination country.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

Delivery Issues: If your order is delayed or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

Damage During Shipping: If your item is damaged during shipping, please contact us within 48 hours of receiving the damaged item. Provide us with photos and a description of the damage. We will work with you to resolve the issue, which may include replacing the damaged item or offering a refund.

7. Vendor Responsibilities

If you are a vendor on World Class Rugs, you agree to:

• - Ensure that all product descriptions, pricing, and availability information are accurate and up-to-date.
• - Fulfill orders in a timely and professional manner.
• - Comply with all applicable laws and regulations, including but not limited to consumer protection laws and import/export regulations.
• - Maintain the confidentiality of any personal information received from customers and use it only for the purpose of fulfilling orders.
• - Handle customer complaints, returns, and refunds in a fair and prompt manner.
• - Provide accurate and detailed product information and high-quality images.

Listing Products: Vendors are responsible for ensuring that all products listed on World Class Rugs are accurately described and comply with all relevant laws and regulations. Listings must include clear and accurate product descriptions, pricing, availability information, and high-quality images.

Order Fulfillment: Vendors must fulfill orders promptly and professionally. This includes processing orders, packaging products securely, and shipping items in accordance with the specified delivery times.

Customer Service: Vendors are responsible for providing excellent customer service. This includes responding to customer inquiries, handling complaints, and processing returns and refunds in accordance with our policies.

Compliance: Vendors must comply with all applicable laws and regulations, including those related to consumer protection, product safety, and import/export. Vendors are also responsible for ensuring that their products do not infringe on any intellectual property rights.

Vendor Performance: We reserve the right to monitor vendor performance and customer feedback. Vendors who fail to meet our standards for quality, service, and compliance may be subject to corrective actions, including suspension or termination of their vendor account.

8. Intellectual Property

The content on our website, including text, graphics, logos, images, and software, is the property of World Class Rugs or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission. Any unauthorized use of our content may violate copyright, trademark, and other laws.

Trademarks: All trademarks, service marks, and trade names used on our website are proprietary to World Class Rugs or its licensors. You may not use these trademarks without our prior written consent.

User Content: By submitting any content (such as reviews, comments, or photos) to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content you submit and that the content is accurate and does not violate these Terms.

Content Restrictions: You agree not to post content that is offensive, defamatory, obscene, or otherwise objectionable. We reserve the right to remove any content that violates these Terms or is deemed inappropriate at our sole discretion.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

Data Collection: We collect personal information such as your name, email address, shipping address, and payment information to provide our services and improve your experience.

Data Use: We use your personal information to process orders, communicate with you, provide customer support, and enhance our services. We may also use your information for marketing purposes, with your consent.

Data Protection: We implement a variety of security measures to maintain the safety of your personal information. However, we cannot guarantee the absolute security of your data transmitted to our website.

Third-Party Sharing: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.

User Rights: You have the right to access, correct, or delete your personal information. You may also object to the processing of your data or request that we restrict its processing under certain circumstances.

10. Limitation of Liability

To the fullest extent permitted by law, World Class Rugs, its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• - Your use of or inability to use our services.
• - Any unauthorized access to or use of our servers and/or any personal information stored therein.
• - Any interruption or cessation of transmission to or from our services.
• - Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our services by any third party.
• - Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our services. This limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction.

Exclusions and Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the fullest extent permitted by law.

No Warranties: Our services are provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless World Class Rugs, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.

Third-Party Claims: This indemnification obligation includes any claims arising from your use of our services in violation of any law, regulation, or rights of a third party, including intellectual property rights.

Defense of Claims: We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Governing Law

These Terms and your use of our services will be governed by and construed in accordance with the laws of the state in which World Class Rugs is headquartered, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in that state for any actions related to these Terms.

Jurisdiction: Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in the state in which World Class Rugs is headquartered. You and World Class Rugs agree to submit to the personal jurisdiction of such courts and to waive any objections to the laying of venue in such courts.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the state in which World Class Rugs is headquartered, and the arbitrator's decision will be enforceable in any court of competent jurisdiction. You agree to waive any right to a trial by jury or to participate in a class action.

Arbitration Procedures: The arbitration will be conducted by a single arbitrator in accordance with the rules and procedures of the American Arbitration Association. The arbitrator will have the authority to grant any remedy that would otherwise be available in court.

Costs of Arbitration: Each party will be responsible for its own costs and expenses of arbitration, including attorneys' fees, and will share the costs of the arbitrator and the arbitration proceedings equally.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. Any updates or modifications will be effective immediately upon posting the revised Terms on our website. Your continued use of our services after the posting of changes constitutes acceptance of those changes.

Notification of Changes: If we make any material changes to these Terms, we will notify you by email or by prominently posting a notice on our website before the changes take effect. We encourage you to review these Terms periodically to stay informed about our policies.

Continued Use: Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must stop using our services.

15. Termination

We reserve the right to terminate or suspend your account and access to our services, without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use our services will immediately cease. The provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Effect of Termination: Upon termination, all rights granted to you under these Terms will cease, and you must immediately cease all use of our services. Any outstanding payments due to us will remain payable.

Account Deactivation: You may deactivate your account at any time by contacting us. Upon deactivation, your account will be closed, but we may retain certain information as required by law or for legitimate business purposes.

16. Force Majeure

World Class Rugs will not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is due to events or causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, natural disasters, government restrictions, or failures in telecommunications or internet services.

Notification: We will notify you as soon as practicable if a force majeure event occurs and will use reasonable efforts to mitigate the effects of such event.

Performance Suspension: During a force majeure event, our obligations under these Terms will be suspended to the extent of the affected performance. We will resume normal operations as soon as the force majeure event ceases.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Any invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable.

Provision Modification: If it is not possible to modify an invalid, illegal, or unenforceable provision to render it valid, legal, and enforceable, such provision will be severed from these Terms, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and World Class Rugs regarding the use of our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

Merger Clause: This clause ensures that these Terms are the final and complete understanding between you and World Class Rugs. Any previous agreements or understandings, whether oral or written, are merged into and replaced by these Terms.

19. No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and World Class Rugs' failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Enforcement: Our failure to enforce any provision of these Terms will not be construed as a waiver of any provision or right. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of World Class Rugs.

20. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

World Class Rugs

[Your Address]

Email: support@worldclassrugs.com

Customer Support: Our customer support team is available to assist you with any questions or concerns you may have about these Terms or our services. We strive to respond to all inquiries promptly and to provide you with the information you need.

Feedback: We welcome your feedback on our services and these Terms. Your suggestions and comments help us improve and serve you better.

21. User Responsibilities

Accuracy of Information: Users agree to provide accurate and complete information and update it as necessary. Users are responsible for any consequences arising from providing false or inaccurate information.

Account Security: Users must maintain the security of their account and immediately notify World Class Rugs of any unauthorized use. Users are responsible for all activities that occur under their accounts.

22. Prohibited Activities

Fraudulent Activities: Users may not use the platform to engage in fraudulent activities, including but not limited to false representation of products, false claims, and chargebacks without cause.

Harassment and Abuse: Any form of harassment or abuse towards other users, vendors, or World Class Rugs staff is strictly prohibited.

23. Content Ownership and Rights

User-Generated Content: Users retain ownership of the content they post but grant World Class Rugs a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

Intellectual Property Claims: Users must not upload or share content that infringes on the intellectual property rights of others. World Class Rugs reserves the right to remove any infringing content and may terminate the accounts of repeat infringers.

24. Vendor-Specific Provisions

Quality Assurance: Vendors must ensure that all products meet the quality standards expected by customers. This includes providing accurate descriptions and high-quality images.

Return and Refund Policy: Vendors must comply with World Class Rugs' return and refund policies. Vendors are responsible for handling returns and issuing refunds in a timely manner.

25. Disclaimers

Product Warranties: World Class Rugs does not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. The responsibility for ensuring the accuracy of product descriptions lies with the vendors.

Service Availability: World Class Rugs does not guarantee that the website and services will be available at all times or without interruptions. Scheduled maintenance and downtime will be communicated to users as needed.

26. Third-Party Services

Third-Party Links: The website may contain links to third-party websites or services that are not owned or controlled by World Class Rugs. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

Third-Party Integrations: Any integrations with third-party services (such as payment processors) are provided for convenience. World Class Rugs is not responsible for the performance or actions of these third parties.

27. Governing Law and Jurisdiction

Choice of Law: These Terms and any disputes arising out of or related to these Terms or our services will be governed by and construed in accordance with the laws of the state in which World Class Rugs is headquartered, without regard to its conflict of law principles.

Forum for Disputes: Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in the state in which World Class Rugs is headquartered. Users agree to submit to the personal jurisdiction and venue of such courts.

28. Changes to Services

Modification of Services: World Class Rugs reserves the right to modify, suspend, or discontinue, temporarily or permanently, the services (or any part thereof) with or without notice. Users agree that World Class Rugs shall not be liable to them or to any third party for any modification, suspension, or discontinuance of the services.

29. Notices

Methods of Notice: All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by email; the day after it is sent, if sent for next-day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

30. Return Policy

At World Class Rugs, we prioritize customer satisfaction and aim to provide an exceptional shopping experience for all our customers. Our comprehensive refund policy is designed to ensure transparency, fairness, and clarity in every transaction. Please carefully review the following terms and conditions regarding returns:

30.1 Eligibility for Refunds:

30.1.1. Damaged or Defective Items: In the unlikely event that your rug arrives damaged or defective, we are committed to assisting you promptly. It is crucial to notify us within 48 hours of receiving the item to initiate the return and refund process. We may request photographic evidence or other documentation to accurately assess the extent of the damage or defect, ensuring a fair resolution.

30.1.2. Misrepresentation: We take meticulous care to ensure that all rugs listed on our platform are accurately represented. If you believe that the rug you received significantly differs from its description or photographs on our website, you may be eligible for a refund. We encourage you to contact us within seven days of receiving the item to initiate the resolution process, ensuring your satisfaction with your purchase.

30.1.3. Seller's Return Policy: It is essential to note that each seller on our platform may have their unique return policy for the rugs they list. These policies are clearly outlined in the product listings and may vary from seller to seller. We strongly advise buyers to thoroughly review the seller's return policy before making a purchase, as it will govern the return eligibility and process for that particular rug.

30.1.4. Change of Mind: Due to the distinctive nature of high-end rugs and the potential impact of transportation on their condition, we do not accept returns for reasons related to a change of mind or preference. We understand that purchasing a rug is a significant investment, and we encourage buyers to carefully consider their purchase before finalizing it. This policy ensures fairness to both buyers and sellers while maintaining the integrity of the transaction process.

30.2 Refund Process:

30.2.1. Evaluation: Upon receiving your refund request, our dedicated team will promptly assess the situation and communicate with the seller involved to verify the issue. We prioritize resolving disputes efficiently and may request additional information or evidence from both parties to facilitate the resolution process effectively.

30.2.2. Resolution: If your refund request is approved, we will initiate the refund process within seven business days. Refunds will be issued to the original payment method used for the purchase. While we strive to expedite the refund process, please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution's processing times. We appreciate your patience and understanding throughout this process.

30.3 Seller Responsibilities:

30.3.1. Accurate Descriptions: Sellers play a crucial role in maintaining the integrity of our platform by providing accurate and detailed descriptions of the rugs they list. This includes providing high-quality photographs that accurately represent the rug's color, design, size, and condition. We hold sellers accountable for the accuracy of their listings and may impose penalties or suspensions for any misrepresentation or inaccuracies.

30.3.2. Packaging and Shipping: Sellers are responsible for securely packaging rugs to prevent damage during transit. They should adhere to industry best practices and any applicable shipping guidelines to ensure the timely and safe delivery of the item to the buyer. By prioritizing proper packaging and shipping procedures, sellers contribute to a positive buyer experience and minimize the likelihood of return requests due to shipping-related issues.

30.4 Delivery and Shipping Policy:

30.4.1. Seller's Responsibility: The delivery and shipping policy for each rug listing is the responsibility of the seller. Sellers are tasked with outlining the delivery process, shipping options, estimated delivery times, and any applicable shipping fees or restrictions in their product listings. Buyers are encouraged to review this information carefully before making a purchase to understand the shipping terms and conditions associated with the specific rug they intend to buy.

30.4.2. Return Shipping Costs: Return shipping costs may be covered by either the buyer or the seller, depending on the circumstances of the return. In cases where the return is due to an error on the seller's part or a defective/damaged item, World Class Rugs may provide prepaid return labels or facilitate return shipping arrangements to enhance the customer experience. However, buyers are encouraged to review the seller's return policy for specific details regarding return shipping costs, ensuring transparency and clarity in the return process.

30.5 Additional Guarantees and Considerations:

30.5.1. Authentication Guarantee: World Class Rugs guarantees the authenticity and quality of all rugs sold on our platform. Our dedicated team employs stringent authentication processes to ensure that each rug meets our high standards of authenticity and craftsmanship. Buyers can shop with confidence, knowing that the rugs they purchase are genuine pieces of art that reflect our commitment to quality and excellence.

30.5.2. Return Shipping Costs: Return shipping costs may be covered by either the buyer or the seller, depending on the circumstances of the return. In cases where the return is due to an error on the seller's part or a defective/damaged item, World Class Rugs may provide prepaid return labels or facilitate return shipping arrangements to enhance the customer experience. However, buyers are encouraged to review the seller's return policy for specific details regarding return shipping costs, ensuring transparency and clarity in the return process.

30.5.3. Legal Jurisdiction: All transactions and disputes on World Class Rugs are governed by the laws and regulations of Wisconsin, United States. This governing law clause ensures clarity and consistency in the legal framework applicable to transactions conducted on our platform. By specifying Wisconsin as the governing jurisdiction, we provide clarity and certainty to both buyers and sellers regarding the legal standards and procedures governing their interactions on our platform.

30.6 Cancellation Policy:

You may cancel an order within 24 hours of your order confirmation, no questions asked. After 24 hours, the order will no longer be eligible for cancellation and will be considered a return request. All return requests are subject to the terms of the seller’s specific return policy.

30.7 Exceptions:

30.7.1. Custom Orders: Custom-made rugs are non-refundable unless they arrive damaged or defective. Due to the personalized nature of custom orders, we are unable to accept returns or exchanges for reasons related to a change of mind. However, if a custom rug does not meet the specifications outlined in the order, we are committed to working with you to find a satisfactory resolution, ensuring your ultimate satisfaction with your purchase.

30.7.2. Auction Sales: Rugs purchased through auction sales may have different refund policies, as indicated in the auction listing. Buyers should carefully review the terms and conditions of the auction before placing a bid to understand their rights and obligations. By doing so, buyers can make informed decisions and participate in auctions with confidence, knowing the specific refund policies associated with auction purchases.

30.8 Additional Legal Protections:

30.8.1. Terms of Service Agreement: This refund policy is an integral part of the broader contractual relationship between World Class Rugs, buyers, and sellers, as outlined in our Terms of Service agreement. By utilizing our platform, you agree to adhere to the terms and conditions set forth in this policy and the overarching Terms of Service. These terms establish the framework for transactions conducted on our platform, ensuring clarity, consistency, and fairness for all parties involved.

30.8.2. Consumer Rights Disclosure: Buyers are entitled to certain consumer rights and protections afforded by law. These rights may include statutory warranty rights or consumer protection regulations, which supplement the terms outlined in this refund policy. We are committed to upholding these rights and ensuring compliance with relevant consumer protection laws and regulations to safeguard the interests of our valued customers.

30.8.3. Indemnification Clause: Buyers and sellers mutually agree to indemnify and hold harmless World Class Rugs from any claims, damages, or liabilities arising from their actions or transactions on the platform. This includes disputes between buyers and sellers and any related legal proceedings. By acknowledging this indemnification clause, both parties accept responsibility for their conduct and agree to resolve disputes in a manner consistent with the terms outlined in this refund policy and our Terms of Service agreement.

30.8.4. Limitation of Liability: World Class Rugs' liability is limited to the extent permitted by law. This limitation encompasses any caps on damages or exclusions of certain types of losses, as outlined in our Terms of Service agreement. While we strive to provide exceptional service and ensure the integrity of every transaction, we cannot guarantee absolute immunity from unforeseen circumstances or events beyond our control. By acknowledging this limitation of liability, buyers and sellers recognize the inherent risks associated with online transactions and agree to hold World Class Rugs harmless within the parameters defined by applicable laws and regulations.

30.8.5. Dispute Resolution Mechanisms: Buyers and sellers have access to various dispute resolution mechanisms facilitated by World Class Rugs to address conflicts or disputes that may arise during transactions on the platform. These mechanisms may include mediation, arbitration, or other alternative dispute resolution processes designed to promote fair and equitable resolutions. By providing accessible and effective dispute resolution channels, we aim to mitigate conflicts and ensure that disputes are resolved in a timely and amicable manner, preserving the trust and confidence of our valued customers.

30.8.6. Governing Law Clause: All transactions and disputes on World Class Rugs are governed by the laws and regulations of Wisconsin, United States. This governing law clause ensures clarity and consistency in the legal framework applicable to transactions conducted on our platform. By specifying Wisconsin as the governing jurisdiction, we provide clarity and certainty to both buyers and sellers regarding the legal standards and procedures governing their interactions on our platform.

30.8.7. Severability Clause: In the event that any provision of this refund policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This severability clause ensures that the intent and purpose of the refund policy are preserved to the maximum extent possible, even if certain provisions are deemed unenforceable under applicable laws or regulations. By incorporating this clause, we seek to uphold the validity and enforceability of the refund policy while safeguarding the rights and interests of all parties involved.

31. Contact Us

If you have any questions, concerns, or require assistance regarding our refund policy, please do not hesitate to contact our dedicated customer support team. Our knowledgeable representatives are available to assist you and ensure that your shopping experience with World Class Rugs exceeds your expectations. We are committed to providing prompt and efficient support to address any inquiries or issues you may encounter, reaffirming our commitment to customer satisfaction and service excellence.

By using World Class Rugs, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for using our services.