Return Policy

At World Class Rugs, we prioritize customer satisfaction and aim to provide an exceptional shopping experience for all our customers. Our comprehensive refund policy is designed to ensure transparency, fairness, and clarity in every transaction. Please carefully review the following terms and conditions regarding returns:

1. Eligibility for Refunds:

1.1. Damaged or Defective Items:

• In the unlikely event that your rug arrives damaged or defective, we are committed to assisting you promptly. It is crucial to notify us within 48 hours of receiving the item to initiate the return and refund process. We may request photographic evidence or other documentation to accurately assess the extent of the damage or defect, ensuring a fair resolution.

1.2. Misrepresentation:

• We take meticulous care to ensure that all rugs listed on our platform are accurately represented. If you believe that the rug you received significantly differs from its description or photographs on our website, you may be eligible for a refund. We encourage you to contact us within seven days of receiving the item to initiate the resolution process, ensuring your satisfaction with your purchase.

1.3. Seller's Return Policy:

• It is essential to note that each seller on our platform may have their unique return policy for the rugs they list. These policies are clearly outlined in the product listings and may vary from seller to seller. We strongly advise buyers to thoroughly review the seller's return policy before making a purchase, as it will govern the return eligibility and process for that particular rug.

1.4. Change of Mind:

• Due to the distinctive nature of high-end rugs and the potential impact of transportation on their condition, we do not accept returns for reasons related to a change of mind or preference. We understand that purchasing a rug is a significant investment, and we encourage buyers to carefully consider their purchase before finalizing it. This policy ensures fairness to both buyers and sellers while maintaining the integrity of the transaction process.

2. Refund Process:

2.1. Evaluation:

• Upon receiving your refund request, our dedicated team will promptly assess the situation and communicate with the seller involved to verify the issue. We prioritize resolving disputes efficiently and may request additional information or evidence from both parties to facilitate the resolution process effectively.

2.2. Resolution:

• If your refund request is approved, we will initiate the refund process within seven business days. Refunds will be issued to the original payment method used for the purchase. While we strive to expedite the refund process, please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution's processing times. We appreciate your patience and understanding throughout this process.

3. Seller Responsibilities:

3.1. Accurate Descriptions:

• Sellers play a crucial role in maintaining the integrity of our platform by providing accurate and detailed descriptions of the rugs they list. This includes providing high-quality photographs that accurately represent the rug's color, design, size, and condition. We hold sellers accountable for the accuracy of their listings and may impose penalties or suspensions for any misrepresentation or inaccuracies.

3.2. Packaging and Shipping:

• Sellers are responsible for securely packaging rugs to prevent damage during transit. They should adhere to industry best practices and any applicable shipping guidelines to ensure the timely and safe delivery of the item to the buyer. By prioritizing proper packaging and shipping procedures, sellers contribute to a positive buyer experience and minimize the likelihood of return requests due to shipping-related issues.

4. Delivery and Shipping Policy:

4.1. Seller's Responsibility:

• The delivery and shipping policy for each rug listing is the responsibility of the seller. Sellers are tasked with outlining the delivery process, shipping options, estimated delivery times, and any applicable shipping fees or restrictions in their product listings. Buyers are encouraged to review this information carefully before making a purchase to understand the shipping terms and conditions associated with the specific rug they intend to buy.

4.2. Return Shipping Costs:

• Return shipping costs may be covered by either the buyer or the seller, depending on the circumstances of the return. In cases where the return is due to an error on the seller's part or a defective/damaged item, World Class Rugs may provide prepaid return labels or facilitate return shipping arrangements to enhance the customer experience. However, buyers are encouraged to review the seller's return policy for specific details regarding return shipping costs, ensuring transparency and clarity in the return process.

5. Additional Guarantees and Considerations:

5.1. Authentication Guarantee:

• World Class Rugs guarantees the authenticity and quality of all rugs sold on our platform. Our dedicated team employs stringent authentication processes to ensure that each rug meets our high standards of authenticity and craftsmanship. Buyers can shop with confidence, knowing that the rugs they purchase are genuine pieces of art that reflect our commitment to quality and excellence.

5.2. Return Shipping Costs:

• Return shipping costs may be covered by either the buyer or the seller, depending on the circumstances of the return. In cases where the return is due to an error on the seller's part or a defective/damaged item, World Class Rugs may provide prepaid return labels or facilitate return shipping arrangements to enhance the customer experience. However, buyers are encouraged to review the seller's return policy for specific details regarding return shipping costs, ensuring transparency and clarity in the return process.

5.3. Legal Jurisdiction:

• All transactions and disputes on World Class Rugs are governed by the laws and regulations of Wisconsin, United States. This governing law clause ensures clarity and consistency in the legal framework applicable to transactions conducted on our platform. By specifying Wisconsin as the governing jurisdiction, we provide clarity and certainty to both buyers and sellers regarding the legal standards and procedures governing their interactions on our platform.

6. Cancellation Policy:

You may cancel an order within 24 hours of your order confirmation, no questions asked. After 24 hours, the order will no longer be eligible for cancellation and will be considered a return request. All return requests are subject to the terms of the seller’s specific return policy.

7. Exceptions:

7.1. Custom Orders:

• Custom-made rugs are non-refundable unless they arrive damaged or defective. Due to the personalized nature of custom orders, we are unable to accept returns or exchanges for reasons related to a change of mind. However, if a custom rug does not meet the specifications outlined in the order, we are committed to working with you to find a satisfactory resolution, ensuring your ultimate satisfaction with your purchase.

7.2. Auction Sales:

• Rugs purchased through auction sales may have different refund policies, as indicated in the auction listing. Buyers should carefully review the terms and conditions of the auction before placing a bid to understand their rights and obligations. By doing so, buyers can make informed decisions and participate in auctions with confidence, knowing the specific refund policies associated with auction purchases.

8. Additional Legal Protections:

8.1. Terms of Service Agreement:

• This refund policy is an integral part of the broader contractual relationship between World Class Rugs, buyers, and sellers, as outlined in our Terms of Service agreement. By utilizing our platform, you agree to adhere to the terms and conditions set forth in this policy and the overarching Terms of Service. These terms establish the framework for transactions conducted on our platform, ensuring clarity, consistency, and fairness for all parties involved.

8.2. Consumer Rights Disclosure:

• Buyers are entitled to certain consumer rights and protections afforded by law. These rights may include statutory warranty rights or consumer protection regulations, which supplement the terms outlined in this refund policy. We are committed to upholding these rights and ensuring compliance with relevant consumer protection laws and regulations to safeguard the interests of our valued customers.

8.3. Indemnification Clause:

• Buyers and sellers mutually agree to indemnify and hold harmless World Class Rugs from any claims, damages, or liabilities arising from their actions or transactions on the platform. This includes disputes between buyers and sellers and any related legal proceedings. By acknowledging this indemnification clause, both parties accept responsibility for their conduct and agree to resolve disputes in a manner consistent with the terms outlined in this refund policy and our Terms of Service agreement.

8.4. Limitation of Liability:

• World Class Rugs' liability is limited to the extent permitted by law. This limitation encompasses any caps on damages or exclusions of certain types of losses, as outlined in our Terms of Service agreement. While we strive to provide exceptional service and ensure the integrity of every transaction, we cannot guarantee absolute immunity from unforeseen circumstances or events beyond our control. By acknowledging this limitation of liability, buyers and sellers recognize the inherent risks associated with online transactions and agree to hold World Class Rugs harmless within the parameters defined by applicable laws and regulations.

8.5. Dispute Resolution Mechanisms:

• Buyers and sellers have access to various dispute resolution mechanisms facilitated by World Class Rugs to address conflicts or disputes that may arise during transactions on the platform. These mechanisms may include mediation, arbitration, or other alternative dispute resolution processes designed to promote fair and equitable resolutions. By providing accessible and effective dispute resolution channels, we aim to mitigate conflicts and ensure that disputes are resolved in a timely and amicable manner, preserving the trust and confidence of our valued customers.

8.6. Governing Law Clause:

• All transactions and disputes on World Class Rugs are governed by the laws and regulations of Wisconsin, United States. This governing law clause ensures clarity and consistency in the legal framework applicable to transactions conducted on our platform. By specifying Wisconsin as the governing jurisdiction, we provide clarity and certainty to both buyers and sellers regarding the legal standards and procedures governing their interactions on our platform.

8.7. Severability Clause:

• In the event that any provision of this refund policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This severability clause ensures that the intent and purpose of the refund policy are preserved to the maximum extent possible, even if certain provisions are deemed unenforceable under applicable laws or regulations. By incorporating this clause, we seek to uphold the validity and enforceability of the refund policy while safeguarding the rights and interests of all parties involved.

9. Contact Us:

If you have any questions, concerns, or require assistance regarding our refund policy, please do not hesitate to contact our dedicated customer support team. Our knowledgeable representatives are available to assist you and ensure that your shopping experience with World Class Rugs exceeds your expectations. We are committed to providing prompt and efficient support to address any inquiries or issues you may encounter, reaffirming our commitment to customer satisfaction and service excellence.