Refund Policy

At World Class Rugs, we prioritize customer satisfaction and aim to provide an exceptional shopping experience for all our customers. Our comprehensive refund policy is designed to ensure transparency, fairness, and clarity in every transaction. Please carefully review the following terms and conditions regarding refunds:

1. Eligibility for Refunds:

Damaged or Defective Items: In the unlikely event that your rug arrives damaged or defective, we are committed to assisting you promptly. It is crucial to notify us within 48 hours of receiving the item to initiate the return and refund process. We may request photographic evidence or other documentation to accurately assess the extent of the damage or defect, ensuring a fair resolution.

Misrepresentation: We take meticulous care to ensure that all rugs listed on our platform are accurately represented. If you believe that the rug you received significantly differs from its description or photographs on our website, you may be eligible for a refund. We encourage you to contact us within seven days of receiving the item to initiate the resolution process, ensuring your satisfaction with your purchase.

Seller's Return Policy: It is essential to note that each seller on our platform may have their unique return policy for the rugs they list. These policies are clearly outlined in the product listings and may vary from seller to seller. We strongly advise buyers to thoroughly review the seller's return policy before making a purchase, as it will govern the return eligibility and process for that particular rug.

Change of Mind: Due to the distinctive nature of high-end rugs and the potential impact of transportation on their condition, we do not accept returns for reasons related to a change of mind or preference. We understand that purchasing a rug is a significant investment, and we encourage buyers to carefully consider their purchase before finalizing it. This policy ensures fairness to both buyers and sellers while maintaining the integrity of the transaction process.

2. Refund Process:

Evaluation: Upon receiving your refund request, our dedicated team will promptly assess the situation and communicate with the seller involved to verify the issue. We prioritize resolving disputes efficiently and may request additional information or evidence from both parties to facilitate the resolution process effectively.

Resolution: If your refund request is approved, we will initiate the refund process within seven business days. Refunds will be issued to the original payment method used for the purchase. While we strive to expedite the refund process, please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution's processing times. We appreciate your patience and understanding throughout this process.

3. Seller Responsibilities:

Accurate Descriptions: Sellers play a crucial role in maintaining the integrity of our platform by providing accurate and detailed descriptions of the rugs they list. This includes providing high-quality photographs that accurately represent the rug's color, design, size, and condition. We hold sellers accountable for the accuracy of their listings and may impose penalties or suspensions for any misrepresentation or inaccuracies.

Packaging and Shipping: Sellers are responsible for securely packaging rugs to prevent damage during transit. They should adhere to industry best practices and any applicable shipping guidelines to ensure the timely and safe delivery of the item to the buyer. By prioritizing proper packaging and shipping procedures, sellers contribute to a positive buyer experience and minimize the likelihood of return requests due to shipping-related issues.

4. Delivery and Shipping Policy:

Seller's Responsibility: The delivery and shipping policy for each rug listing are the responsibility of the seller. Sellers are tasked with outlining the delivery process, shipping options, estimated delivery times, and any applicable shipping fees or restrictions in their product listings. Buyers are encouraged to review this information carefully before making a purchase to understand the shipping terms and conditions associated with the specific rug they intend to buy.

Return Shipping Costs: Return shipping costs may be covered by either the buyer or the seller, depending on the circumstances of the return. In cases where the return is due to an error on the seller's part or a defective/damaged item, World Class Rugs may provide prepaid return labels or facilitate return shipping arrangements to enhance the customer experience. However, buyers are encouraged to review the seller's return policy for specific details regarding return shipping costs, ensuring transparency and clarity in the return process.

5. Additional Guarantees and Considerations:

Authentication Guarantee: World Class Rugs guarantees the authenticity and quality of all rugs sold on our platform. Our dedicated team employs stringent authentication processes to ensure that each rug meets our high standards of authenticity and craftsmanship. Buyers can shop with confidence, knowing that the rugs they purchase are genuine pieces of art that reflect our commitment to quality and excellence.

For More Information: For further details regarding our refund policy, please visit our Return Policy page and review our Terms of Service agreement. These documents provide comprehensive information about our policies, procedures, and legal framework governing transactions on our platform. If you have any questions or require further assistance, please don't hesitate to contact our dedicated customer support team. We're here to help clarify any uncertainties and ensure that your experience with World Class Rugs is positive and hassle-free.

Note: This Refund Policy is an integral part of the broader contractual relationship between World Class Rugs, buyers, and sellers, as outlined in our

Terms of Service agreement. By utilizing our platform, you agree to adhere to the terms and conditions set forth in this policy and the overarching Terms of Service. These terms establish the framework for transactions conducted on our platform, ensuring clarity, consistency, and fairness for all parties involved.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance. Our knowledgeable representatives are available to assist you and ensure that your shopping experience with World Class Rugs exceeds your expectations. We are committed to providing prompt and efficient support to address any inquiries or issues you may encounter, reaffirming our commitment to customer satisfaction and service excellence.