Shipping Policy

Thank you for choosing World Class Rugs! Our shipping policy is designed to ensure that your rugs are delivered to you safely and promptly. Please review the following information regarding shipping and handling:

1. Pickup Times:

The pickup times for your rug may vary depending on the seller's location, carrier availability, and any special arrangements required for delicate or one-of-a-kind items. Sellers will coordinate pickup times with the carrier to ensure that your rug is collected and transported efficiently. Please note that pickup times may be subject to change based on external factors, such as weather conditions or carrier schedules.

2. Packing:

Your rug will be packed with the utmost care to ensure its safe transportation from the seller to your destination. Delicate and large items may require special packaging, such as custom crates or additional protective padding, to prevent damage during transit. Sellers are responsible for ensuring that your rug is securely packaged and protected throughout the shipping process.

3. Transportation:

We work with reputable carriers to transport your rug securely and efficiently. The shipping method employed will depend on the size, weight, and fragility of the item. Rest assured, all necessary precautions will be taken to safeguard your rug during transportation. Sellers may choose from a variety of shipping services based on their preferences and the requirements of the item being shipped.

4. Scheduling a Delivery:

Upon delivery, your rug will require a signature to ensure its safe receipt. For In-Home Delivery shipping methods, the carrier will contact you 24 to 48 hours before the scheduled delivery date to arrange a convenient time for drop-off. Delivery windows typically range from 2 to 4 hours to accommodate your schedule. It's important to be available during the scheduled delivery window to receive your rug and inspect it for any damage or discrepancies.

5. International Shipments:

If your rug is being shipped internationally, additional considerations may apply, including customs duties and taxes. The carrier may request personal information necessary for customs processing, and you may be responsible for any associated fees. Please refer to our Customs Duties and Taxes information for further details. International shipping times may vary depending on customs clearance processes and transportation logistics.

6. Seller-Specific Shipping Details:

It's important to note that shipping details may vary for each seller and listing on our platform. Sellers may have their own shipping policies, rates, and carriers, so be sure to review the shipping information provided in each listing carefully. If you have any questions or concerns about shipping, we encourage you to communicate directly with the seller to understand how shipping will be handled for your specific order.

7. Contact Us:

If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team. We're here to ensure that your experience with World Class Rugs is smooth and satisfactory. Our knowledgeable representatives are available to assist you with any inquiries and provide guidance throughout the shipping process.